Call center agent
To strengthen our call center team, we are looking for a new colleague who is very strong in communication , sees work pressure as a positive boost and who is not afraid of the occasional red-hot telephone line. Do you think in terms of solutions and do you like to take on challenges? Then we are looking for you as a call center agent for 20-28 hours a week .
Note passenger transport, with a fleet of over 1,700 vehicles, is one of the largest passenger transport companies in the Netherlands. We are active in various forms of passenger transport: from wheelchair taxi to coach. We also specialize in the transport of people with reduced mobility (disabled, elderly and students to special education).
The start of your day is different every time. Sometimes it is quiet on the telephone line and other times during the day people are eager to speak. You and your colleagues are the first point of contact for Noot passenger transport. Most incoming telephone traffic concerns the booking of taxi rides still to be driven. We drive these rides criss-cross through the Netherlands with our well-known for-the-whole-choir wagons. You also solve problems in consultation with the Planning department. In addition, you inform and advise the customer about expected arrival times, but also when the customer should be picked up again. You communicate in a calm and clear manner so that correct ride data is recorded in our advanced software system.
In addition to feeling comfortable on the phone, you know how to speak to customers in a neat and friendly manner. Working during the week in the morning and afternoon is no problem for you. Just like occasional evening shifts and every other weekend. The profile points below also describe you as a good candidate.
- Strong communication skills and a pleasant telephone voice;
- Thinks solution-oriented and ensures a pleasant handling of every conversation;
- Experience as a call center agent is an advantage;
- Can be used flexibly;
- Living within a maximum radius of 15 km from Ede;
- Customer-friendly, stress-resistant, representative and accurate.
What do we offer you?
In addition to getting nice colleagues (even if we say so ourselves), you can count on the following:
- Salary in accordance with the Taxi CLA (starting hourly wage € 10.92 per hour);
- Growth opportunities within the organization;
- A pleasant working environment with very nice colleagues (even if we say so ourselves).
Stuur jouw cv + korte motivatie naar: [email protected]